Contact us
Have a question, found a bug, or want to suggest a new text tool? We would love to hear from you. The quickest way to reach us is by email.
What can we help with?
Choose a topic to open a pre-addressed email with the right subject line:
- Report a bugA tool gives a wrong result, a button does not work, or a page looks broken.
- Suggest a tool or featureTell us about a text task you do often that a new tool or option could make easier.
- Privacy requestQuestions about our Privacy Policy, cookies or advertising, or a data protection request.
- Advertising and partnershipsBusiness, media and partnership enquiries.
- General feedbackAnything else you would like to tell us about the site.
Reporting a bug
To help us fix a problem quickly, please include:
- the tool or page address, for example textnex.com/word-counter;
- what you expected to happen and what happened instead;
- a short sample of text that shows the problem, if it is safe to share;
- your browser and device, for example Chrome on Windows or Safari on iPhone.
Please do not email us confidential or personal text. Because the tools run in your browser, we never see what you enter, so a small, non-sensitive example is all we need.
Response time
We read every message and aim to reply within a few business days. Bug reports and privacy requests are handled first. For questions about how your information is handled, see the Privacy Policy; for the rules of using the site, see the Terms of Use. You can also learn more about TextNEX.